Business Practice Evaluation for the South Central Connecticut Regional Water Authority (RWA)
Tata & Howard recently completed a Business Practice Evaluation (BPE) for the RWA Field Operations Division. Tata & Howard developed an Effective Practice Guidelines (EPGs) findings report and recommendations matrix outlining suggested operational and management changes as well as effective practices opportunities for improvement. Based on results of the field operations assessment, Tata & Howard identified goals, objectives, activities, and resources necessary to implement Effective Practice Guidelines for several business practices. Tata & Howard, along with the newly developed RWA EPG team, conducted five workshops with management and field staff responsible for the implementation of the recommended changes to ensure the goals established during the BPE and EPG development were met.