Water Distribution and Wastewater Collection BPE, Framingham, MA

Framingham-ma-cochituate-damTata & Howard completed a Business Practice Evaluation (BPE) for the Town of Framingham, MA.  T&H coordinated and attended a project kick-off meeting with essential Town personnel. The Town provided, as available, documents requested at the Project Kick-off meeting including reports, CIP and operating budgets, organization charts, standard operating procedures, operation and maintenance reports, O&M manuals, performance measures, job descriptions, Emergency Response Plan, procurement process, inventory control, relevant studies and reports, and similar related documents.  These documents were used both for assessment of the current practices and as documentation included in the written plan, as appropriate.  Evaluations determined the adequacy of the documents and current business practices. Documents were compiled and organized electronically for use in the project and future use by the Town.  Any critical missing information was identified and developed by Town staff or included as part of the Implementation Plan.

KKWWD, ME Organizational Review and Succession Planning BPE

KKWWD-waterTata & Howard conducted a Business Practice Evaluation (BPE) for the Kennebunk, Kennebunkport, and Wells Water District (KKWWD), Maine that included the following:

Task 1: Project Management and Communications

Project kickoff meeting with management staff included discussion of project approach and schedule, level of District involvement, and project deliverables.

Task 2: Organizational Assessment

Reviewed documents, facilitated individual interviews, and conducted on-site workshops to evaluate the current organization against desired business goals and industry best practices.

Task 3: Developed Draft Succession Plan for business continuity of Water District

Developed a Succession Plan based on current personnel and organizational structure. The plan shows a path forward for staff to ascend in the organization through natural progression.

Task 4: Draft and Final Organizational Review and Succession Plan

Prepared Draft and presented results of the Organizational Review and Succession Plan to KKW.  After comments were received on the draft, Tata & Howard provided the final document.

Business Practice Evaluation (BPE), North Texas Municipal Water District

NTMSD
North Texas Municipal Water District (NTMWD) Wylie Treatment Plant, courtesy of NTMWD

Tata & Howard Provided management consulting and leadership skill building for the North Texas Municipal Water District.  Project included meeting with each of the nine wastewater treatment plant Superintendents and Chief Operators and wastewater collection system management one-on-one as well as meeting with supervisors and managers.  Two briefing workshops were conducted to discuss the findings, overall observations and potential opportunities for improvement that benefits the treatment and collection system facilities.  In addition, a management, operation and maintenance (MOM) workshop was conducted that discussed effective business practices that were compared to industry standards.

Business Practice Evaluation for the South Central Connecticut Regional Water Authority (RWA)

business_hands_notepaper_pensTata & Howard recently completed a Business Practice Evaluation (BPE) for the RWA Field Operations Division. Tata & Howard developed an Effective Practice Guidelines (EPGs)  findings report and recommendations matrix outlining suggested operational and management changes as well as effective practices opportunities for improvement.  Based on results of the field operations assessment, Tata & Howard identified  goals, objectives, activities, and resources necessary to implement  Effective Practice Guidelines for several business practices. Tata & Howard, along with the newly developed RWA EPG team, conducted five workshops with management and field staff responsible for the implementation of the recommended changes to ensure the goals established during the BPE and EPG development were met.