Organizational Plan, Westfield, Massachusetts

Tata & Howard completed a Water/Wastewater and Related Departmental Organizational Plan for the City of Westfield. Prior to the start of work, the organization included a Water Resources Superintendent, a Wastewater Superintendent, and other department heads to provide water, wastewater, stormwater, and highway services. The chief project goal was to seek alignment of people, business processes, and technology.

Tata & Howard reviewed relevant documents, facilitated individual interviews with knowledgeable managers and staff, and conducted on-site workshops as appropriate to evaluate the City’s current organization against desired business goals and industry best practices. We recommended a revised organization to the City which is in the process of being approved through the City Council. Upon acceptance of the new organization, a detailed report will be submitted.