Water Distribution and Wastewater Collection BPE, Framingham, MA
Tata & Howard completed a Business Practice Evaluation (BPE) for the Town of Framingham, MA. T&H coordinated and attended a project kick-off meeting with essential Town personnel. The Town provided, as available, documents requested at the Project Kick-off meeting including reports, CIP and operating budgets, organization charts, standard operating procedures, operation and maintenance reports, O&M manuals, performance measures, job descriptions, Emergency Response Plan, procurement process, inventory control, relevant studies and reports, and similar related documents. These documents were used both for assessment of the current practices and as documentation included in the written plan, as appropriate. Evaluations determined the adequacy of the documents and current business practices. Documents were compiled and organized electronically for use in the project and future use by the Town. Any critical missing information was identified and developed by Town staff or included as part of the Implementation Plan.
Business Practice Evaluation (BPE), North Texas Municipal Water District
Tata & Howard Provided management consulting and leadership skill building for the North Texas Municipal Water District. Project included meeting with each of the nine wastewater treatment plant Superintendents and Chief Operators and wastewater collection system management one-on-one as well as meeting with supervisors and managers. Two briefing workshops were conducted to discuss the findings, overall observations and potential opportunities for improvement that benefits the treatment and collection system facilities. In addition, a management, operation and maintenance (MOM) workshop was conducted that discussed effective business practices that were compared to industry standards.
Business Practice Evaluation for the South Central Connecticut Regional Water Authority (RWA)
Tata & Howard recently completed a Business Practice Evaluation (BPE) for the RWA Field Operations Division. Tata & Howard developed an Effective Practice Guidelines (EPGs) findings report and recommendations matrix outlining suggested operational and management changes as well as effective practices opportunities for improvement. Based on results of the field operations assessment, Tata & Howard identified goals, objectives, activities, and resources necessary to implement Effective Practice Guidelines for several business practices. Tata & Howard, along with the newly developed RWA EPG team, conducted five workshops with management and field staff responsible for the implementation of the recommended changes to ensure the goals established during the BPE and EPG development were met.
Tata & Howard is completing a Water/Wastewater and Related Departmental Organizational Plan for the City of Westfield. Prior to the start of work, the organization included a Water Resources Superintendent, a Wastewater Superintendent, and other department heads to provide water, wastewater, stormwater, and highway services. Our chief project goal is to seek alignment of people, business processes, and technology. Tata & Howard reviewed relevant documents, facilitated individual interviews with knowledgeable managers and staff, and conducted on-site workshops as appropriate to evaluate the City’s current organization against desired business goals and industry best practices. We recommended a revised organization to the City which is in the process of being approved through the City Council. Upon acceptance of the new organization, a detailed report will be submitted.
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Tata & Howard | 67 Forest Street, Marlborough, MA 01752 | 508.303.9400
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