Why You Need a Business Practice Evaluation

Have you thought lately about the overall health of your business?  In today’s economy, it’s important to not only deliver your service, but to operate effectively and efficiently. An excellent way to gain insight into this is through conducting a Business Practice Evaluation (BPE). A BPE assesses the health of a utility by developing the framework for a structured approach to managing, operating, and maintaining assets in a more business-like manner. The goal would be to minimize the total cost of operating, managing and maintaining utility assets while still delivering exceptional service to customers. This is accomplished by providing more effective preventive maintenance to reduce capital investment.

The evaluation process will ultimately enable utility managers to assess the efficiency and effectiveness of their business practices in comparison to industry standards. Developing system specific plans, programmatic approaches, and realistic timelines to optimize utility programs are included in this process.

Similar to management consulting services, a BPE has potential to bring incredible value to your utility. While the list of benefits is copious, here are a few of the major advantages of conducting a Business Practice Evaluation.

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Next Level Growth

Firstly, conducting a BPE will provide a baseline of exactly where a utility or company’s business practices currently are. Through a rating criterion, findings report, and subsequent scoresheet, the opportunities for improvement will become clear. A company can then make modifications to their business practices to reach the next level of efficiency and effectiveness.


As a manager, it may be hard to focus on the cause of an issue when you are immersed in it every day. Conducting a BPE will allow for an industry expert to look at a situation objectively and make the best-informed recommendations based on the BPE’s proven history of success.

Cost Reductions

A successful Business Practice Evaluation will help companies cut costs by simplifying and refocusing existing business practices. Expert BPE consultants can look at costs from a different lens and offer insights based on data and effective-practice knowledge.

piggy bank with money falling into it

Improved Communication and Relationships

In big and small companies alike, communication is key. An open line of communication is particularly critical between management and field personnel in water and wastewater utilities. Through field observations of current business practices, valuable insights in reference to efficiency and effectiveness will be provided. Management and field personnel can then identify and prioritize opportunities for improvement, as well as come to a consensus in all business practices. A successful BPE will help to eliminate the fissure between management and field staff, eliminating the ‘us versus them’ mentality.

Staff Accountability

A Business Practice Evaluation is completed through a series of interviews within a diagonal slice of utility staff. Recommendations from the BPE findings report will aid in staff accountability by identifying and implementing realistic performance measures. For example, the report may show within the Administration category that an Emergency Response Plan (ERP) is not in place. Subsequently, a Public Water Supplier could then take the necessary steps to implement an ERP and provide staff with the required ERP training.

A Way Forward

One of the most valuable pieces of information obtained from conducting a BPE is knowing where a business stands from a micro-level view. Once the scoresheet is complete, a company can determine if their primary business functions are being efficiently and effectively managed (or not). Moreover, the risks and consequences of not moving forward with proposed recommendations are identified. Having this information allows management the ability to prioritize business practices and supporting attributes, and sets the business on the right path going forward.

Improved Quality of Life

Changes resulting from the completed Business Practice Evaluation have the potential to improve quality of life and staff morale by communicating and providing a clear management plan to move forward. While improvements may not always be evident prior to the BPE, management and staff alike will be happy when positive changes are made. With more efficient and effective business practices and improved communication, the business continues to thrive.


Image of business people hands on top of each other symbolizing support and power

Interested in the full scope of the Business Practice Evaluation? See the step-by-step process below.

  • Review utility documents and documentation of business practices
  • Develop rating criteria to determine level of performance of business practices
  • Develop business practice categories and supporting attributes scoresheet with the assistance of your utility staff
  • Conduct kick-off, consensus, and findings workshops
  • Conduct interviews within a diagonal slice of the organization
  • Conduct field observations of current business practices (not people)
  • Develop a BPE findings report
  • Develop a BPE scoresheet from the findings report

In conclusion, it is critical to stay on top of internal functionality regardless of the type of business you operate. Keep in mind, no matter how well-oiled a machine is, there is always room for growth and improvements. Organizations that have conducted a BPE significantly improve the management, operations and maintenance efficiency of their utility.


What Municipal Water Systems Need to Know to Increase Efficiency


A common problem facing municipal water systems today is the need to maintain safe water supplies in the midst of increasing demand, limited supply, crumbling infrastructure, decreasing budgets, dwindling governmental funding, and more stringent regulations. Never before have municipal suppliers been faced with such a daunting task, and utilities are scrambling to find ways to make ends meet. And while there are technologies today that are more efficient than the decades-old systems still in use at many facilities, most utilities simply do not have the resources to upgrade in light of limited local, state, and federal funding and budgetary constraints.

Fortunately, there are many steps that municipal water systems can take to increase efficiency without having to upgrade entire facilities and piping systems. Implementing a few comparatively inexpensive initiatives can save utilities significant, much-needed funds that can be used for future upgrades required for regulatory compliance.

Business Practice Evaluations

North Chelmsford, MA water treatment plant interior

Very often, operational procedures of municipal water systems are overshadowed by the need to provide safe, clean drinking water to the public, and understandably so — the dedication that water utilities show to their customers is commendable. However, the fact remains that operational procedures typically have the potential for drastic improvement, resulting in reduced operational expenses and smoother utility management.

One way to address operational inefficiencies is with a Business Practice Evaluation (BPE), which assesses the health of a utility’s work practices by implementing a framework for a structured approach to managing, operating, and maintaining in a more business-like manner. In other words, approaching a municipal water supply as a for-profit business rather than as a public supplier results in better operational and managerial procedures, and an improved bottom line.

Water storage tank in Meriden, CT

The overall goal of the assessment process is more efficient and effective work practices, and the assessment includes documentation of current business practices, identification of opportunities for improvement, conducting interviews including a diagonal slice of the organization, and observation of work practices in the field.

This assessment provides a birds-eye view of the utility along with objective recommendations to improve system performance. As no two utilities are alike, the structured approach is fully customized and includes all functions of the utility — from administration and technical to operations and maintenance. The result is an organized, systematic plan and timeline to optimize the overall utility by implementing specific steps including developing rating criteria to determine level of performance of work practices; conducting kick-off, consensus, and findings workshops; reviewing utility documents and documentation of work practices; conducting interviews with employees; and observing field operations of current work practices.

Organizations that have conducted a BPE significantly improve the operational efficiency of their utility, and the evaluation typically pays for itself in well under a year.

Non-Revenue Water and Water Audits

water_meterBesides improving operational efficiency, utilities of today need to find ways to reduce non-revenue water. Non-revenue water is water that has been pumped but is lost before it ever reaches the customer, either through real — or physical — losses such as leaks, or through apparent losses such as theft or meter inaccuracy. Globally, water utilities lose 34% of their supply to non-revenue water, and in the United States, that number is about 20%, with 75% of that loss being easily recoverable. Because non-revenue water is both detrimental to the financial health of a utility as well as our nation’s limited water resources, the AWWA recommends that utilities conduct annual water audits using M36: Water Audits and Loss Control methodology to accurately account for real and apparent losses.

Tata & Howard Vice President Steve Rupar, P.E., served as co-chair of the South Central Connecticut Regional Water Authority (RWA) Non-Revenue Water Goal Team, which completed the first water audit of the RWA system based on the AWWA M36 third edition methodology in 2010. Recently, Mr. Rupar was part of the AWWA Water Loss Control Committee and in charge of writing two new chapters on apparent loss control for the 4th edition update to AWWA M36.

A water audit can help water systems identify the causes and true costs of water loss, and develop strategies to reduce water loss and recapture lost revenue. In the northeast, drinking water infrastructure is typically several decades old, sometimes over a century, and deteriorating distribution systems can be a significant source of water loss through leakage. In addition, policies and procedures that lead to inaccurate accounting of water use along with customer metering inaccuracies also contribute to NRW. Of the estimated $200 billion that the United States will need to spend over the next 20 years to upgrade water distribution systems, almost half of that is needed for water loss control.

leaking_pipeWater audits are often the most cost-effective and efficient solution to increasing demand. And like BPEs, the cost of a water audit is typically recovered in under a year. Effective water loss control programs significantly reduce the need for costly facility upgrades, and the recovered water can be sold to consumers, generating desperately needed revenue while meeting water demands. Another benefit of a water loss control program is the reduction of entry points for disease-causing pathogens, resulting in increased public health.

In Conclusion

Municipal water systems of today face a number of significant challenges including water quantity and quality concerns, aging infrastructure, population growth, increased regulatory requirements, climate change, and depleted resources. In order for water systems to remain profitable, and therefore functional, they must implement efficiencies that will increase revenue and decrease water loss, all with the least capital expenditure possible. Both BPEs and water audits are inexpensive ways to improve efficiency and to realize a return on investment in less than one year, saving limited funds for future upgrades and expansions.