Category: The T&H Blog

This Spring, Don’t Forget Your Water Audit!

During the spring, many municipalities focus on preparing their budgets, gearing up for Town Meetings, and planning for the upcoming year. During this time, it’s also important to focus on ways to improve your water system’s financial health, and a water audit is arguably the most cost-effective first step, providing an ROI in months rather than years. Conducting a water audit is an essential tool in not only ensuring the efficiency of your water infrastructure, but also in reducing unnecessary costs. The combination of technology such as Advanced Metering Infrastructure (AMI) and sound asset management practices makes now the perfect time of year to assess the state of your water system and plan for future upgrades.

Why Water Audits Matter

Spring is the perfect time for municipalities to evaluate their existing systems, including their water infrastructure. A thorough audit of your water system provides a comprehensive quantification of both consumption and losses within the distribution system and helps identify sources of lost water. Planning and budgeting for fixing these losses helps with resource management, operational performance, system integrity, and, of course, financial performance.

At Tata & Howard (T&H), we advocate for performing regular water audits. A water system audit looks at everything from the condition of water mains and service lines to the performance of the meters and billing system. When conducted alongside an asset management strategy, these audits give municipalities the information they need to make data-driven decisions about repairs and upgrades.

The Cost of Leaks and Inefficiencies

Leaks are a major problem for many municipalities and can be a significant hidden cost. According to the EPA, U.S. utilities lose an estimated 6 billion gallons of treated water every day due to leaks in the infrastructure. This means municipalities are wasting not only water but also the energy and costs associated with treating and distributing that water. A water system audit helps identify leaks early, saving money on both treatment and repair costs while ensuring that water is being used efficiently, naturally leading to conservation.

As an example, Tata & Howard, Inc. was retained by the Town of Wayland, MA to complete an AWWA M36 water audit of the water distribution system based on data and system information for a three-year period. The AWWA water audit results found that the Town’s cost of water lost during the three-year period was over a million dollars!

Leveraging AMI and Asset Management for Efficiency

In addition to the Town of Wayland’s water loss and associated costs, the water audit found 64% of the Town’s meters were over 15 years old and not providing accurate usage readings. To address the aging meters, Tata & Howard completed a water meter and AMI evaluation.

Modern technologies such as AMI can make water system audits more effective than ever. AMI allows municipalities to monitor water usage in real time, detecting leaks and inefficiencies before they turn into larger issues.

The Town of Wayland’s project included an evaluation of water meters, automatic meter reading (AMR) systems, and AMI systems for the Town of Wayland’s water distribution system in order to provide a recommendation for AMR/AMI technology to best suit the needs of the Town. AMI was found to be the most efficient and cost-effective solution.

Following the meter evaluation, we provided assistance with a request for proposal (RFP) for new water meters and AMI system, and we are currently assisting with the implementation of the AMI system and the installation of the water meters and RF endpoints for the Town.

Now that spring has (finally!) sprung, it is the ideal time to consider implementing AMI in your own municipality. Pairing AMI with a regular water system audit allows municipalities to proactively track their water usage, identify inefficiencies, and optimize water distribution.

Funding Opportunities for Water System Improvements

Spring is also a great time to explore available funding programs to support water system improvements. With funding opportunities available, municipalities can address aging infrastructure and implement modern technologies without breaking the bank. It’s important to remember that conducting a water system audit is an investment in the future, one that can unlock new pathways for funding and ensure that your municipality’s water system remains reliable and efficient for years to come.

A Strategic Approach to Long-Term Water System Sustainability

With spring officially here and the demand of summer close on its heels, municipalities should be focusing on taking stock of their infrastructure and planning for the future. Proactive water audits allow municipalities to identify leaks, address inefficiencies, and make necessary upgrades, all while leveraging available funding opportunities. By incorporating technologies like AMI and strategic asset management practices, municipalities can ensure their water systems operate at peak efficiency, preventing costly repairs and improving overall reliability.

At T&H, we’re here to help municipalities navigate the complexities of water system audits, ensuring their infrastructure remains in optimal condition for the long term.

MS4 Stormwater Services in Massachusetts: Supporting Communities Through Sustainable Solutions

The Importance of Stormwater Management

Stormwater management is a vital part of maintaining healthy communities and ecosystems, particularly in urban areas where development often disrupts the natural flow of water. In Massachusetts, the MS4 (Municipal Separate Storm Sewer System) program plays a pivotal role in managing stormwater runoff and protecting our state’s valuable water resources. At Tata & Howard (T&H), we’re proud to help our local municipalities navigate these important regulations, providing expert stormwater solutions that not only ensure compliance but also support long-term sustainability and environmental well-being.

A Brief History of the MS4 Program

The MS4 program was first introduced by the U.S. Environmental Protection Agency (EPA) in 2003 as a way to reduce pollutants in stormwater runoff, which we know can seriously harm water quality and aquatic life. Initially, the program focused on larger urbanized areas, but over time, it has expanded to include smaller communities, recognizing that stormwater management is crucial no matter the size of the municipality. Over the years, the program has evolved to address new and ongoing environmental challenges.

The most significant update came in 2016 with the release of the EPA’s revised MS4 General Permit for Massachusetts. This new permit introduced even more stringent requirements aimed at reducing pollutants and improving stormwater management practices, while also taking into consideration emerging issues like climate change and increased storm events. These new requirements included, but were not limited to, an increased emphasis on green infrastructure; a stronger emphasis on public education and outreach; and enhanced pollutant reduction goals. As the program evolves, the focus on sustainability, innovation, and community engagement continues to grow stronger and stronger—and we’re thrilled to be part of this monumental work.

Key Requirements of the MS4 Program

The core goal of the MS4 program is to reduce the pollutants that stormwater runoff carries into water bodies, including harmful substances like sediment, heavy metals, and excess nutrients. To meet this goal, municipalities are required to develop and implement stormwater management programs that address these pollutants through Best Management Practices (BMPs). This can include constructed solutions like infiltration trenches, bioswales, rain gardens, green roofs, permeable pavement, and non-structural BMPs like ordinance development, street sweeping, proper disposal of hazardous waste, and using environmentally-friendly lawn care products.

The updated 2016 MS4 General Permit also placed a stronger emphasis on documentation, reporting, and tracking progress toward pollutant reduction goals. Municipalities are expected to engage with their communities on stormwater issues and educate residents on ways to reduce runoff at the local level. Furthermore, municipalities must also consider climate change impacts, ensuring that their stormwater systems can handle more frequent and severe storms. These requirements may seem challenging or tedious, but they serve as a real opportunity for communities to innovate and build more resilient infrastructure.

Recent Updates to the MS4 Regulations: Adapting to Evolving Challenges

The MS4 regulations continue to evolve to meet the growing environmental challenges posed by stormwater runoff. In recent years, there have been several key updates to the regulations that municipalities must be aware of to stay in compliance and effectively protect water quality. These updates not only address new environmental priorities but also reflect a growing recognition of the need for more comprehensive stormwater management strategies.

One significant update occurred in December 2020 when the EPA finalized modifications to the 2016 Massachusetts Small MS4 General Permit. These changes, which took effect on January 6, 2021, aimed to enhance stormwater management by addressing the emerging concerns surrounding pollution from commercial, industrial, and institutional (CII) properties. This new initiative would impact thousands of properties with impenetrable surfaces, making it part of a broader effort to address stormwater pollution from other various sources.

Additionally, the Massachusetts Department of Environmental Protection (MassDEP) has been working to align its Wetlands Protection Act (WPA) stormwater management standards with the MS4 General Permit Post-Construction Stormwater Rules. In October 2024, it was announced that this alignment would streamline the stormwater permitting process and ensure that state and federal regulations work together in harmony. By simplifying this process, municipalities are able to more efficiently meet the requirements of both the EPA’s MS4 program and MassDEP’s regulations. (After all, it is a group effort!)

In November 2024, the EPA provided Massachusetts MS4 Permittees with written notice that they intend to reissue the National Pollutant Discharge Elimination System (NPDES) Massachusetts MS4 General Permit for discharges to certain waters of the Commonwealth of Massachusetts.  When finalized, the Draft Permit will replace the Final Massachusetts MS4 General Permit issued on April 4, 2016 and modified on December 7, 2020.  The public comment period for the Draft Permit was recently extended for an additional 90 days from February 20, 2025 to May 21, 2025.

Though there have been several other key updates—all of which can be found on the EPA website—municipalities now have more focused guidance on how to reduce pollutants from a wider range of sources and ensure their stormwater systems are prepared for the future. These changes reflect a growing recognition that stormwater management must be comprehensive, addressing not only the volume of runoff but also the variety of pollutants that affect water quality.

Tata & Howard’s Role in MS4 Compliance

At T&H, we believe that MS4 compliance is about much more than just ticking boxes. It’s about helping municipalities achieve meaningful improvements in stormwater management that benefit both people and the environment, which is at the heart of what we aim to accomplish.

Our team works closely with municipalities to develop customized stormwater management plans that align with regulatory guidelines while also addressing the unique needs of each community. We understand first-hand that each municipality faces different challenges, and we take pride in our tailored approach to help them overcome these obstacles effectively.

Some examples of MS4 Compliance Services provided by T&H include the following:

  • Public Outreach Assistance
  • Stormwater Management Program Preparation
  • Stormwater Infrastructure Mapping
  • Annual Reporting to the EPA and MassDEP
  • Outfall Inspection and Inventory Services
  • Phosphorous Control Planning

Looking to the Future: A Sustainable, Resilient Tomorrow

The MS4 program is more than just a set of regulations; it’s a framework for creating a cleaner, healthier environment for Massachusetts communities. At Tata & Howard, we are proud to be part of the solution, helping municipalities comply with MS4 requirements while also driving innovation in stormwater management. Together, we can build a sustainable, resilient future where both communities and the environment thrive.

As we look ahead, we’re excited about the progress being made in stormwater management. With a focus on collaboration, sustainability, and community engagement, we can turn regulatory requirements into meaningful opportunities for positive change. By working together, we can ensure that Massachusetts continues to lead the way in responsible stormwater management and create a healthier, more sustainable environment for future generations.

Girl Day: Empowering Female Engineers

Now more than ever, it is important that we encourage young girls and women to enter into the engineering field. The dedication, innovation, and perseverance of our female employee-owners is truly inspiring. By breaking barriers and achieving remarkable feats in engineering, they are not only advancing technology but also paving the way for future generations. They are powerful role models for young girls everywhere and their achievements show them that they too can dream big, believe in their abilities, and pursue their goals fearlessly.

On this Girl Day, learn more about the women at Tata & Howard and their reasoning for becoming engineers and what their beliefs are with regard to women in STEM.

Karen Gracey, Co-President

My passion for engineering stems from my love for math, which naturally led me to pursue a career in civil and environmental engineering. I was driven by a desire to make a tangible difference in the world and to develop solutions for our ever-changing environment.

During my college years, I faced unique challenges as one of only three women in the civil engineering program. Often, I found myself as the sole woman in my classes, including my differential equations course. This situation could have easily been a source of intimidation, but I chose to see it as an opportunity to empower myself and challenge the gender divide. By embracing this mindset, I not only overcame the obstacles but also excelled academically, achieving one of the highest grades in the class that semester.

This experience reinforced my commitment to engineering and my belief in the importance of diversity and inclusion in STEM fields. It taught me the value of resilience and the power of determination, shaping me into the engineer I am today.

Allison Shivers, Project Manager

I decided/was inspired to go into engineering because I felt that engineering could allow me to work on something that I was interested in and also make an impact on the world at the same time. It was exciting to think that I could take part in projects that would ultimately have a direct impact on lives through designing infrastructure and/or helping to find solutions to environmental issues. Also, I think I had a desire to push back on the stereotype that engineering is only for certain people.

I think we can encourage more young girls to choose engineering by exposing them to more women in the industry. If female engineers can be highlighted more, then young girls can see that engineering is not only for men. An example of something small we can do is maybe try to volunteer to speak to elementary school classes about what we do and how we contribute so that at a young age they are not just associating engineering as a male occupation. This would especially be helpful as a female led company, to highlight women in all levels of the field. Another idea is to make a video compilation highlighting women in engineering to be shared somehow for exposure.

Katie Carreira, Project Manager

I chose to pursue engineering in high school. I was always more interested in math and science than anything else, but having a variety of STEM classes available to me in high school, and excelling at those STEM classes, is what gave me the confidence to pursue engineering in college. I had an interest in solving real-life problems, and that inspired my career path. I think having a variety of STEM classes available to me in high school, including smaller advanced classes that were taught by male and female teachers alike was a key factor in pushing me into the engineering field.

I think it’s very important to encourage more young girls to choose engineering so that in time we can have a more diverse and robust engineering field. One thing that may help is more representation – if young girls can see themselves represented in the engineering field, that can inspire them and show them that they can excel at engineering just as much as anyone else. It would be great if young girls had more exposure to examples of women engineers and the cool things we do – whether through TV and films, social media, or through school programs and outreach.

Brianna Sullivan, Senior Project Designer

My inspiration was my first mentor, who was the brightest woman I had ever met, and who taught me how to move forward in this field. I took some additional English and poetry courses in college and wrote this poem, inspired by her:

She doesn’t sketch her dreams in pastel,
but in concrete, CAD, and carbon steel—
a girl who maps the bones of bridges,
whose compass spins for rivers, ridges,
& blueprint lines like veins, alive,
to birth a road, reroute a tide.

She’ll draft her worth in wastewater schemes,
in wind turbines’ spin, solar arrays’ gleam,
in the carbon chains she dares unbind—
a world remade by the force of her mind.

No war but the work, no crown but the cause,
she bends the rules, rewrites the laws,
not to claim a seat, but to build a table
where tomorrow’s girls sketch the impossible.
Her legacy? Clean water, clean air, and this:
A planet that breathes because she insists.

Kimberly Frary, Engineer II

I was inspired to pursue a career in engineering because I grew up hearing about my Mom’s early career as a computer engineer and we were encouraged as kids to explore STEM topics of interest outside of school. My interest in water and environmental concerns was developed in high school by taking STEM electives. Also, having a few friends that took the same classes helped me feel more confident in stepping outside of my comfort zone and we helped each other study.  I think young girls can be inspired to pursue a career in STEM by seeing other women succeed and by having a support network that nurtures their interests.

Check out our last blog post to read more on our amazing team of women here at Tata and Howard.

The Future of STEM: Empowering Women

During Engineers Week (February 16-22), a celebration of the diverse and innovative field of engineering, it’s important to reflect on not only how far we’ve come, but the journey still ahead, particularly when it comes to empowering women in science, technology, engineering, and mathematics (STEM). The theme this year, which aligns perfectly with our values at Tata & Howard (T&H), encourages innovation, leadership, and equality. Women in STEM are not just breaking barriers; they’re rewriting the rules. And at T&H, we’re proud to be part of that journey, especially when it comes to water systems engineering.

In a profession that has traditionally been male-dominated, our emphasis on employee ownership, particularly through our Employee Stock Ownership Plan (ESOP), has further helped level the playing field. By offering employees a stake in the company, we empower individuals (particularly women engineers) to shape the future of the firm and the industries we serve. This sense of ownership is essential for innovation and reflects the values of equality and collaboration that define our company culture.

A Legacy of Supporting Women in Engineering Leadership

Over the years, T&H has consistently been at the forefront of promoting gender equality in the workplace, especially within the engineering sector. The leadership team is composed of accomplished women who are shaping the future of water system engineering while also fostering an environment where the next generation of female engineers can grow. These trailblazers not only bring years of technical expertise to the table but also serve as mentors and role models for young engineers aspiring to follow in their footsteps.

At the heart of our engineering teams are women who bring extensive experience, cutting-edge technical skills, and a passion for innovation. These women are not only integral to the success of the company, but are also key players in transforming the water systems of the future, working tirelessly to ensure that the communities we serve have access to safe, reliable water systems.

Women Who Are Driving Change at Tata & Howard

With Girl Day on February 20 during Engineers Week, it’s the perfect moment to highlight some of the incredible women leading the charge here at T&H. These women are not only tackling complex engineering challenges, they’re also inspiring the next generation of engineers, especially young women who are considering their future careers.

Our team is fortunate to have several outstanding women engineers who are leading by example and pushing the boundaries of what’s possible in the water engineering field.

Karen Gracey, serves as our Co-President with over 27 years of experience. Karen is a standout leader at T&H, specializing in water system design and hydraulic modeling. She is experienced in WaterGems and InfoWater software and her work on the Capital Efficiency Plan methodology has been integral to the development of water systems across New England. As a member of Tata & Howard’s Board of Directors and the NEWWA program committee, Karen is not only an influential figure within T&H but also a respected leader in the broader engineering community. Her ability to balance technical expertise with mentorship and leadership is an inspiration to the entire team.

Jenna Rzasa, our other Co-President, brings over 28 years of engineering experience and a wealth of knowledge in water system design, new water source development, and conducting water audits. As a board member and a leader in her field, Jenna has become a trusted advisor on complex water system projects and is a key driver of our Capital Efficiency Plan initiatives. Her contributions have helped municipalities across New England optimize their water infrastructure, ensuring that communities are served by sustainable and resilient water systems.

Justine Carroll’s expertise in water system hydraulic modeling, design, and construction has been invaluable to T&H’s projects over the last 19 years. With certifications in WaterGEMS and InfoWater modeling software, and her position as Vice President, Justine has also contributed to the development of cutting-edge environmental solutions. Her educational background, including both a BS and MS from Tufts University, has prepared her to tackle complex engineering challenges with both precision and innovation.

Allison Shivers is a standout Project Manager specializing in wastewater engineering who brings over 15 years of experience to our team. Her work evaluating wastewater collection systems and improving wastewater treatment facilities has had a significant impact on the infrastructure of many of our local communities. In addition to her engineering expertise, Allison — like most of our female engineers — is a mother who prioritizes work-life balance, modeling for younger women in the field that it is possible to pursue a fulfilling career while also nurturing a family.

Molly Caruso, with 11 years of engineering experience, brings a unique perspective to the team as a Project Manager. Specializing in water distribution, Molly’s passion for environmental sustainability and her technical expertise help shape T&H’s approach to solving water infrastructure challenges. As a working mother, she exemplifies the flexibility and support that the company provides to ensure women can thrive both professionally and personally.

Kathryn (Katie) Carreira is a Project Manager with laser-level focus on hydraulic modeling, water infrastructure design, and water treatment. Her contributions over the last nine years to our water infrastructure projects have been invaluable, particularly in ensuring the design and safety of critical water systems. As a young engineer, Katie is part of a new wave of female
professionals who are shaping the future of water engineering.

Empowering the Next Generation of Female Engineers

Tata & Howard’s commitment to women in STEM is not just about supporting the women who are already leaders in the field but also about inspiring the next generation of engineers. Initiatives like Girl Day offer young girls the opportunity to explore engineering careers and see firsthand the impact that engineers—especially women—can have on the world. Through programs like these, we aim to break down the barriers that may deter young women from pursuing careers in STEM, showing them that there is a place for them at the table.

Our company’s focus on employee ownership through the ESOP program plays a significant role in encouraging women to step into leadership positions. Employee ownership fosters an environment where everyone — regardless of gender, race, religion, or sexual preference — has a voice and an opportunity to shape the direction of the company. This sense of ownership helps cultivate not only confidence, but also collaboration and a sense of responsibility for not
just the company’s success but also for shaping the future of the industries we serve.

The Road Ahead

As we celebrate Engineers Week and Girl Day, it’s clear that the future of STEM is bright, particularly for women. At Tata & Howard, we are proud of the progress we have made in fostering an inclusive and empowering environment for women in engineering, but we know that there is still more work to be done. We remain committed to ensuring that the future of STEM is one where women’s voices are heard, their contributions are valued, and their leadership is celebrated. Together, we can continue to break down barriers and inspire the next generation of women engineers to achieve their full potential.

Leading the Way in De-Leading Water

When it comes to drinking water, safety should always be the top priority. At Tata & Howard, we take great pride in our work to ensure that every community has access to clean, lead-free water. Our dedication runs especially deep when it comes to addressing the issue of lead exposure. Lead in drinking water is an issue that affects millions of people across the country—and we’re committed to helping change that.

Whether you’re looking to replace aging infrastructure or take advantage of available funding programs, we’ve got the expertise and experience to help municipalities take action.

Why Lead Is a Big Deal (And Why We Need to Act Now)

Lead exposure is not something we can afford to ignore, especially when there are no safe levels of lead in the blood. (Let that sink in: no safe levels.) Even small amounts of lead in drinking water can cause major health issues, especially for children, pregnant women, and other vulnerable populations. Long-term exposure can lead to brain and nervous system damage, kidney issues, developmental delays, and, in extreme cases, death. The CDC estimates that nearly 500,000 U.S. children have some level of lead in their blood.

Historically, lead was commonly used in service lines and plumbing materials, even in our paint. While lead-based paint was banned in 1978 and the Safe Drinking Water Act was amended in 1986 to prohibit the use of lead pipes, millions of lead service lines still exist today.  In fact, there are an estimated 31 million homes in the United States that still have lead paint on the walls. The EPA estimates that there are up to nine million lead service lines still in use across the country, putting millions of households at risk for lead exposure every day.

That is a lot of lead. And as we know, lead is not our friend.

Lead Service Line Replacement: The Only Long-Term Solution

The only way to truly protect communities from lead exposure is by replacing lead service lines with safer materials, like copper or PVC. Lead pipes simply need to go. The process of replacing these lines is straightforward, but it’s crucial—and it’s the only real way to ensure that drinking water remains safe over the long term.

The deadline for submitting Lead Service Line (LSL) inventories was October 16, 2024. The next step is to create a baseline inventory and service line replacement plan due no later than November 1, 2027.

The inventory should include information on addresses and connectors as well as total number of lead and Galvanized Requiring Replacement (GRR) full and partial replacements. The plan should be comprehensive and include such critical items as a strategy for identifying any unknown service line materials, a standard operating procedure for service line replacements, a communication plan for customers and stakeholders, review of laws and regulations regarding the replacement, and a funding strategy. Utilities must replace all identified lead lines within 10 years.

At Tata & Howard, we’ve been helping communities replace lead service lines for years—even in our home base of Marlborough, MA. We’ve partnered with municipalities to identify lead pipes, develop replacement plans, and help them navigate funding opportunities to get the job done. This is a critical effort, and one that we’re passionate about.

How Funding Programs Can Help

Here’s some good news: there are resources available to help municipalities replace lead service lines — and historically some of these programs have offered 100% reimbursement for planning costs and no interest loans for replacement costs with the help of the Biden-Harris Bipartisan Infrastructure Act. With this assistance, municipalities were able to access funds to identify unknowns, as well as design, replacement, and improvement of water safety for their residents—without breaking the bank.

In addition, many states have established funding programs, similar to the federal Clean Water State Revolving Fund, that offer financial assistance for lead service line replacement. It’s important to note that these programs are available on a first-come, first-served basis, so it’s best to act quickly.

Of note: with the new administration, the future of these funds is unclear at this time. What we do know is that federal funding has been halted as of January 27, 2025. Tata & Howard will continue to monitor progress on how this affects any state funding and will share updates at that time.

Municipalities serving larger populations often have access to additional resources, such as grants and technical support, that can also help make the process smoother. Meanwhile, smaller communities may be eligible for technical assistance to help with planning and implementation, often at no cost at all. These programs make it possible for municipalities of all sizes to tackle lead contamination head-on, regardless of their budget or resources.

Why Transparency and Timeliness Matter

For municipalities, timing is critical. If your city or town is eligible for funding, the clock is ticking. Municipalities are required to submit detailed inventories of their lead service lines and replacement plans. In some cases, transparency is a big part of the equation: larger utilities are often required to make their lead service line inventories publicly available, so residents can see the status of their community’s infrastructure.

It’s essential for municipalities to act fast and get their plans in motion. The sooner you can identify lead service lines, the quicker they can be replaced, meaning the safer your community will be. And, with funding programs and technical assistance available, there’s no reason to wait.

Tata & Howard Is Here to Help

We know that replacing lead service lines can feel like a daunting task, but with the right support, it doesn’t have to be. At Tata & Howard, we’ve helped multiple cities and towns navigate this process and secure the funding needed to get the job done. From lead service line inventories to planning and implementation, we’re here to guide you through every step.

At the end of the day, we believe every community should have access to safe, clean drinking water. Replacing lead service lines isn’t just about infrastructure—it’s about protecting public health and ensuring a better future for everyone. Together, we can remove lead from our drinking water systems and create a healthier, safer environment for all.

Want to learn more or need help getting started? Get in touch with our team today!

A Season of Giving and Gratitude: Why an ESOP Company Exemplifies Philanthropy

As the holiday season approaches, it offers us a moment for reflection, gratitude, and giving back to the community.

For companies like Tata & Howard (T&H), being a 100% employee-owned company allows us to embrace these values year-round. The Employee Stock Ownership Plan (ESOP) is more than a financial structure—it’s a business model that fosters a culture of shared success, empowerment, and a deep commitment to the well-being of our employees and the communities we serve. Over the past decade, this model has not only transformed how we do business but also how we approach philanthropy.

A Decade of Empowered Ownership

T&H’s journey towards becoming 100% employee-owned in 2014 marked a pivotal moment in our history. Our standing as an ESOP means that every employee is more than just a team member—they are a co-owner. Each one of us has a stake in the company’s success and growth and has their own seat at the table. We’re grateful that our standing as an ESOP allows all members of our team a sense of ownership. That ownership fosters a culture where everyone feels deeply invested, not just in the financial success of our company, but also in the broader impact we have on our community and the environment.

It’s also worth noting that the ESOP model isn’t just about financial benefits (though those are significant). The model creates a culture of accountability and pride, where each person, regardless of their role, plays a part in shaping our collective future. This shared responsibility transcends the office, driving both higher productivity and a deeper commitment to community engagement and sustainability.

A Culture of Shared Responsibility

One of the most powerful aspects of ESOPs is the shared responsibility they foster. As co-owners, our employees feel a stronger connection to the company’s success, which naturally extends to a commitment to give back. At T&H, this culture of ownership translates into active involvement in charitable causes, sustainability projects, and community service.

Our employee-owners organize volunteer events, support local environmental initiatives, and work toward making a positive impact beyond their regular work duties. This isn’t just a “feel-good” sentiment; it’s a fundamental part of how we operate and how we think about our role in the world.

T&H employee-owners have participated in the Annual Earth Day Charles River Cleanup in for several years

Giving Back: How T&H Champions Philanthropy

Philanthropy at T&H is embedded in everything we do. Our work in the water and wastewater industry exemplifies our commitment to the public good. Each employee understands that their efforts directly impact public health and the environment. This deep connection to our work drives us to make decisions that not only benefit the company but also create long-term positive change in the communities we serve.

For us, philanthropy isn’t just about financial donations—it’s about leveraging our expertise to improve lives. From ensuring access to clean water to promoting sustainable practices, our employee-owners are committed to making a real, lasting difference.

The Holiday Season: Reflecting on Ownership and Giving

While the ESOP model shapes our culture year-round, the holiday season offers a special time to reflect on the achievements we’ve made together. At T&H, we know that the spirit of giving isn’t confined to a single season—it’s a mindset that guides everything we do. As employee-owners, we’re committed to using our success to benefit those around us, whether through volunteer work, pro bono projects, or charitable contributions, such as our charity of choice Water for People, to whom we have collectively donated over $122,000 via voluntary paycheck deductions and a 100% company match.

T&H employee-owners partner with Hopewell Family Services each holiday to purchase specific gift wishes from kids in the foster care system

Our shared sense of ownership means that our success is intertwined with our responsibility to improve the lives of others. This interconnectedness drives us to continue doing more—for our communities, our colleagues, and our world, and the holidays are no exception. During this season each year, we collect food for the Worcester County Food Bank and Christmas wish gifts for children in foster care through Hopewell Family Services.

The True Meaning of Philanthropy: Ownership, Purpose, and Community Impact

Philanthropy, at its core, is about creating lasting, positive change. At T&H, our ESOP model demonstrates how a business can achieve both purpose and profit by fostering a culture of shared responsibility and community well-being. It encourages employees to take pride in their work and to make a tangible difference in the world around them.

As we celebrate the holidays, we’re reminded of the deep impact employee ownership has not only on our company culture but also on the communities we serve. We look forward to continuing our legacy of philanthropy, empowerment, and community service, knowing that true success is measured not just by financial growth, but by the lasting difference we can make in the lives of others.

A Holistic Approach to New Water Source Development

Water is an essential resource, and as the demand for clean and accessible drinking water continues to grow along with rapid climate change, the need for innovative solutions to secure new water sources has never been more urgent. At Tata & Howard, we understand the critical importance of developing new water sources in a way that meets the needs of communities while ensuring long-term sustainability. With years of experience in all phases of new water source development—from exploration and evaluation to project startup assistance—we are proud to offer comprehensive services that help our clients and their local communities navigate the complexities of this development.

new-water-sourceOur Holistic Approach

Developing a new water source is a complex, multifaceted process that requires a harmonious blend of technical expertise, experience navigating the complex world of regulations and compliance mandates, and careful planning. At T&H, we offer just that. Our wide range of services are designed to ensure the successful development of new water supplies. Our approach is rooted in thorough investigation, scientific analysis, and environmental responsibility, helping our clients navigate every step of the development process.

While it may seem that developing a “new” water source means discovering a completely untapped resource, it’s important to remember that all the water on Earth has always been here. For eons, our water has cycled through various forms and transformations, meaning the water we use today is not newly created; it has been part of the Earth’s natural water cycle for millions of years. (Fun fact, right?) Whether we are tapping into groundwater or evaluating surface water sources, the water we access during these developments is part of a constantly shifting system that changes over time due to rainfall, evaporation, and other environmental factors.

In this sense, new water sources are simply the continuation of the Earth’s water cycle, only now they’re made available through modern technology and careful management.

new-water-source-whitinsvilleOur Services

New Source Approval

The first phase of any new water source development project is securing the necessary approvals from local, state, and federal authorities. Our team’s experience and deep understanding of water regulations and local permitting requirements ensure that all projects are aligned with both the legal and environmental standards from the get-go.

Test Well Investigations and Site Examinations

Our team conducts both test well investigations and site examinations to evaluate a possible “new” source, assessing its water availability, quality, and overall development potential. These investigations and examinations help pave the way for the project, providing crucial data that is needed to make informed decisions on whether or not to move forward with the potential source.

new-water-source-milfordPump Test Proposals, Coordination and/or Supervision, and Reports and Analyses

In determining the long-term sustainability of a water source, pump tests are crucial as they measure how a well’s water level changes during operational conditions. These tests provide our teams and clients with critical data on factors such as water yield, potential seasonal variations, the overall efficiency, and if it is a viable solution for long-term use.

Aquifer Modeling

Aquifers are layers of underground rock or sediment that are capable of storing and transmitting water, making them a critical source of groundwater. They form when water infiltrates the ground, either from rainfall or surface water, making its way through layers of soil, sand, gravel, or porous rock, collecting in the gaps and cracks of the layer. Aquifers are capable of being tapped through wells, which then pump the groundwater to the surface, resulting in a “new source.” At T&H, we offer advanced aquifer modeling, helping our clients predict how that water source will react under different usage scenarios, and allowing our team to better understand its capability, capacity, and sustainability.

Aquifer Protection Areas

Our team offers mapping to protect and manage groundwater resources by identifying critical recharge areas that sustain water wells and helping to pinpoint the immediate zones that are most vulnerable to contamination. These services are essential for safeguarding our water quality, ensuring sustainable groundwater use, preventing contamination, and supporting regulatory compliance for public water supplies.

Design and Construction Services

The final step in a new source development project is the new source’s infrastructure design and construction, bringing the project to life. We work closely with clients to ensure that each project is completed efficiently, on budget, and in accordance with all safety and environmental guidelines.

Navigating Regulatory Requirements

Water source development is, understandably, a heavily regulated process, requiring a plethora of permits and approvals required from local, state, and federal agencies.

Needless to say, it can get incredibly complex. Thankfully, our experience in managing the permitting process lends us the ability to ensure that each project falls in compliance with all necessary regulations, leaving no stone unturned. We prepare and submit applications for a wide range of permits, including those required by the State regulatory agencies and local permitting.

In addition to these foundational environmental protections, our team also handles the preparation of more complicated documents, such as Environmental Notification Forms (ENFs) and Environmental Impact Reports (EIRs). We also assist our clients in navigating the process for Interbasin Transfers, ensuring that any transfers of water between basins meet all regulatory requirements. Not to mention projects that may involve federal land or waterways, working closely with the Army Corps of Engineers to secure the necessary permits.

Your Partner in Sustainable Water Solutions

At T&H, we recognize the importance of environmental stewardship in water source development. Given the nature of our work, we understand more than most that the protection of natural resources is critical not only for ensuring sustainable water supplies but also for maintaining the health and wellbeing of our ecosystems and surrounding communities. Our commitment to environmental responsibility guides us in every step of our work. We integrate environmental considerations into every phase of the project, striving to minimize the negative impacts while maximizing the benefits of new water sources.

With a focus on quality, sustainability, and regulatory compliance, T&H is dedicated to providing innovative water solutions for communities and industries. Our team brings a wealth of experience, technical expertise, and a strong commitment to environmental protection to every project. Whether you’re exploring new groundwater sources, expanding surface water access, or considering innovative water treatment technologies, T&H is your trusted partner in securing a reliable water supply for the future.

If you’re ready to learn more about how we can help with your water source development needs, we invite you to get in touch with our team. While you do, we recommend reading up on a recent new source development project in Grafton, MA where the T&H team replaced wells at Trinity Avenue. We’re looking forward to discussing how we can collaborate on your next project and work together to create sustainable, long-term solutions to water access for your community.

T&H’s ESOP: Celebrating 10 Years of 100% Employee-Ownership

A Milestone Moment

This year marks an extraordinary milestone for Tata & Howard as we celebrate 10 years of being a 100% employee-owned company. Over the past decade, our ESOP (Employee Stock Ownership Plan) has transformed not only the way we do business, but also how we connect and thrive as a team.

This milestone is a testament to the dedication, hard work, and collaborative spirit of every employee-owner who has helped shape us into the company we are today. Throughout every department, both in the office and out in the field, every single person on our team has played a key role in our success. As we reflect on our journey, we’re filled with pride and excitement for the future, knowing that it is the foundation of employee ownership that continues to drive us forward.

What It Means to Be an ESOP Company

ESOPs are not just a financial framework—they’re a transformative approach to employee empowerment and business growth. ESOPs represent a modern take on retirement planning by giving employees a direct stake in the company they help shape. In fact, studies show that companies with ESOPs often grow nearly three times faster than their non-ESOP counterparts, while providing employees with almost double the retirement savings.

But the benefits of working for an ESOP extends far beyond just financial gains. ESOPs are unique in that they cultivate a thriving workplace culture that is built on collaboration, shared purpose, and a deep commitment to success. When employees are also owners, they bring an unmatched level of dedication to their work, taking personal pride in the company’s accomplishments and feeling genuinely invested in its future. This pride of ownership not only drives higher performance, innovation, and a lasting connection to the company’s mission, but morale as well.

Employee-owners celebrated National Homemade Cookie Day with a cookie bake-off

At Tata & Howard, ESOPs have been at the heart of our journey since we became 100% employee-owned in 2014. This shift has not only reshaped our business model but also fostered a thriving, inclusive culture. To further strengthen this sense of ownership and community, we’ve established a fully supported ESOP Committee that plays a crucial role in enriching our workplace by spearheading initiatives that promote team building, sustainability, employee wellness, and community engagement. The ESOP Committee creates a supportive environment where team members are able and encouraged to connect on a deeper level, driving positive change both within Tata & Howard and in the communities we serve.

Every October, we meet to review our ESOP statements with all employee-owners in the plan.  As part of the meetings, we discuss the market value per share, vesting, and ending balances in their ESOP statements.  In order for all employee-owners to fully understand how their contributions to work impact the market value, we also hold a Business 101 class for everyone from new hires to seasoned technical professionals.  We review the ins and outs of how a business runs, the performance metrics that we monitor, and the lifecycle of a project – all of which have a direct relation to the ESOP value.

Our ESOP model has become more than just an ownership structure—it’s a driving force behind the success, growth, and spirit of collaboration that define who we are.

A Year in ESOP

As we celebrate our 10th year as an employee-owned company, it’s the perfect time to reflect on how the spirit of ESOP ownership has come to life within our team. To honor this milestone and collective passion, we wanted to make this year even more special. Traditionally, the T&H team has celebrated ESOPs every October; however, this year, we decided to extend the celebration to the entire year.

Throughout 2024, we’ve embraced the values of collaboration, empowerment, and shared success in a variety of ways, making sure to honor the commitment and dedication that make our ESOP structure so special.

Game night!

In January, we kicked things off with delicious bagels and breakfast in the office. February brought out our creative side with a Valentine’s Day-themed “gingerbread house” decorating contest. March was all about friendly competition as we hit the lanes for a bowling night at APEX. April saw us giving back with a walk and trash pick-up event that ended at Lost Shoe Brewing, while May featured a team dinner at Firefly’s. In June we celebrated our project successes with a catered lunch, and July took us out to Polar Park for a WooSox game. August brought another culinary treat with dinner at The Fix, followed by a relaxing lunch for the office in September. Finally, we wrapped things up in October with some competitive fun at Putt Shack, a homemade cookie contest, and our 32nd anniversary celebration.

Employee-owners at Putt Shack in October

This year’s events not only strengthened our bond as employee-owners but also showcased the positive impact ESOPs have on both our company culture and the broader community.

You can read more about the highlights from this past year in The Wave’s recent issue, here.

Conclusion

As we celebrate this remarkable milestone, we are reminded of the power of employee ownership and the collective spirit that fuels our success at Tata & Howard. Each event this past year has not only highlighted our commitment to collaboration and community but has also reinforced the values that make our company truly unique. The journey of the past decade has been one of growth, learning, and shared achievements, and we are excited to continue building on this strong foundation in the years to come.

Together, as proud employee-owners, we will forge ahead, embracing new challenges and opportunities, always striving to make a positive impact on our company and the communities we serve. Here’s to many more years of shared success, celebration, and making a difference together!

Protecting Resources and Your Budget: Why Water Audits Are Key

Water is one of the most critical resources for any community: it sustains public health, supports industries, and maintains local ecosystems. Unfortunately, it is also often taken for granted until there is a shortage or drought. As rapid climate change continues to affect our water supply, municipalities face increasing pressure to manage their water resources efficiently. One highly effective tool for tackling these challenges is the municipal water audit.

Municipal water audits are essential for identifying the causes and costs of water loss within public systems. By pinpointing inefficiencies and offering targeted solutions for repairs and maintenance, these audits help communities enhance drought resilience, improve water conservation, and achieve a higher return on investment through optimized resource management.

Understanding Water Audits

At its core, a water audit is a thorough examination of a water system and how the water flows throughout. The purpose is to evaluate the current water usage, pinpointing areas where water is being inefficiently used or wasted, such as in the case of non-revenue water. The auditing process starts by collecting water consumption data from a range of sources. The data is then examined to detect effects of climate and population changes or other patterns and abnormalities.

Next is a close inspection of the physicality of municipal water infrastructure systems to identify potential leaks, inefficiencies, and areas for improvement. This process includes a detailed analysis of how water is managed and distributed — no stone is left unturned during the water audit process.

Based on the examination’s findings, recommendations for water-saving tactics are provided in the form of an action plan. The action plan details steps to fix leaks, upgrade outdated municipal equipment, and implement water conservation measures, such as reducing water loss from aging infrastructure. The impact of these changes is then closely monitored to ensure that they are delivering the necessary results.

A lot can be learned by examining municipal water consumption data, revealing inefficiencies, waste, and opportunities for improvement. By evaluating patterns in water distribution, audits can detect leaks in infrastructure, reduce unnecessary losses, and optimize water usage across entire municipalities. This level of evaluation then results in more streamlined and stringent resource management, which is crucial not only in the day-to-day but also during emergency situations such as drought.

Strengthening Drought Resiliency

A drought or shortage in water can wreak havoc on an area, leaving both civilians and wildlife suffering severely from the negative impacts. To prepare for future droughts, communities have to build up what is called drought resiliency.

Drought resilience is a system, community, or environment’s ability to withstand and adapt to droughts without falling victim to their negative impacts. By building drought resilience, regions can maintain their essential services, support agricultural productivity, and protect their natural resources during extended dry periods. In areas that are more susceptible to drought, managing their water usage efficiently is no longer just a good practice — it’s a necessity.

Communities can take the first steps towards building their resilience by conducting a water audit and subsequently implementing the strategies and best practices provided. Audits are designed to identify inefficiencies in municipal water use, detect leaks in public systems, and provide local governments with recommendations for optimization. Implementing these strategies strengthens a water system’s ability to manage water resources during droughts or other natural disasters that disrupt water supply. In turn, this proactive approach not only supports sustainable water management but also protects vital resources and strengthens the ability to withstand future drought conditions without significant economic or social impact.

A Smart Investment

One of the most immediate impacts of a water audit is the potential to cut costs. By identifying inefficiencies in water usage — such as hidden leaks, overuse in certain processes, or outdated infrastructure — a water audit allows communities to tackle wasteful practices head-on. An audit can identify if leaks are present and pave the way for swift upgrading or repairing. That fix often leads to substantial improvements in quality and availability as well as recaptured revenue from lost water, making them worth the investment.

It’s incredibly common to find that the return on investment (ROI) from a water audit is swift. Once inefficiencies are identified and corrected, the savings can be immediate and long-lasting. A water audit helps municipalities streamline their water management processes and quickly recapture lost revenue, leading to long-term sustainability. Municipalities and local water districts, often operating with limited budgets, can use the findings of a water audit to reallocate savings to essential infrastructure improvements.

Resource Conservation

Beyond the drought resilience and financial benefits, water audits leave long-term, positive impacts on resource conservation. According to UNICEF, approximately 700 million people could be displaced by intense water scarcity by 2030. With water continuing to be an increasingly scarce resource for so many communities across the world, optimizing water use practices and limiting non-revenue water is key.

The insights gained from an audit can inform long-term water management strategies, helping municipalities design systems that are more adaptable to changing water conditions. Whether it’s upgrading infrastructure, investing in water-efficient technologies, or developing contingency plans for droughts, water audits lay the foundation for smarter, more sustainable water management in the years to come.

Conclusion

Water audits are instrumental in helping everyone — from individuals and businesses to organizations and municipalities alike. As we continue to experience rapid climate change and droughts become more frequent and severe, the importance of water audits will only continue to grow. By identifying inefficiencies and optimizing usage, audits provide communities with the power to reduce their water usage, lower costs, and contribute to environmental sustainability by making the most of the water available to them.

More information on Tata & Howard’s water audit projects can be found here.

Fall is the Ideal Time for Unidirectional Flushing

Fall is the time for pumpkin spice lattes, football, apple picking…and unidirectional flushing.

Yes, you read that correctly.

Unidirectional flushing, also known as UDF, is a method used in water distribution systems where water flows in a single direction through specific pipe sections in order to mitigate contamination, preserve existing infrastructure, and more. But what does that have to do with the fall?

Before we get to that, let’s refresh on how UDF works and why it is so important, not only to our water distribution systems but to our health as well.

How it Works

Hydrant flushing’s primary goal is to maintain water distribution systems’ cleanliness and integrity by flushing sediment, biofilm, rust, and other debris (known as tuberculation) build up from within the pipe’s walls. In both conventional and UDF flushing, water travels from the tank to a hydrant in order to “flush out” pipes. But that’s where the similarities end. Conventional flushing allows water to freely flow in both directions through distribution pipes, allowing contaminated water to flow through pipes. Conversely, UDF forces water to flush in only ONE direction by closing valves, which results in higher velocities in the distribution system — and cleaner pipes in the end. For a clear visual of just how UDF works,take a look at this diagram.

Efficient and Effective

With UDF, water is moving in one direction, which means the velocity is significantly higher than conventional flushing, allowing it to remove any tuberculation along the way. Due to this increased pressure and speed, it’s easy to assume that that means more water is being used with UDF.

Quite the contrary, actually.

In fact, UDF uses approximately 40% less water than conventional flushing, meaning it gets the job done without being wasteful. This is crucial as populations continue to increase and as climate change affects more of our resources, increasing demand on an already struggling supply. UDF can provide utilities with a more cost-effective and sustainable method to maintain, improve, and prolong this precious resource.

Preserving Aging Pipes

Our country’s water distribution infrastructure is in dire need of repair and replacement, especially since a lot of it utilizes lead pipes. As our pipes age, they are far more susceptible to tuberculation, which can lead to blockages, reduced water quality, increased pressure on the system, and the transportation of waterborne diseases.

By directing the high-velocity water to flow through the pipes in a controlled manner, UDF removes tuberculation, reduces the strain on our already aging infrastructure, and prevents the accumulation of harmful substances that can speed up wear and tear. With UDF, municipalities and water utilities can delay the need for costly replacements, deliver a more reliable supply of clean water, and extend the lifespan of their existing infrastructure (even if it is aged).

Guarding Against Waterborne Threats

Waterborne diseases, such as cholera, dysentery, and typhoid, can be transmitted in a variety of ways: skin-to-skin contact, inhalation, and ingestion. They can form from both human and animal feces, toxins from microorganisms, chemical contaminants, and more. What’s most terrifying is that if they make their way into our water distribution systems, they have a fast-track ticket to anywhere and everywhere.

UDF helps municipalities mitigate contamination by keeping distribution pipes clean and free from debris.

Fall’s Perfect Timing: Why UDF Matters Most in the Heat

So, what does all of this have to do with the fall?

Fall is an ideal time for UDF because the summer weather leads to an increase in water usage. This spike can not only exacerbate tuberculation in our water distribution systems, but the higher temperatures can also expedite microbial growth. Both contribute to the higher chance of potential water quality issues, like wasted resources and lower supply, higher costs for residents, waterborne diseases, and more wear and tear on our infrastructure.

Conducting UDF in the fall allows municipalities to address these concerns proactively by clearing out the buildup and contaminants that accumulated over the summer (and year!). Additionally, the (generally favorable) weather conditions reduce the risk of complications that normally come with New England’s freezing or extreme cold, making UDF more efficient and effective. This method of seasonal maintenance ensures that the water supply remains clean and safe directly after a time of peak consumption.

Schedule Your UDF

At Tata & Howard, our UDF programs have been implemented across the Commonwealth, ranging from Shrewsbury to Wayland, Melrose to Haverhill, along with parts of Connecticut. By adopting a UDF program, municipalities can provide their customers with a water distribution system that lasts longer, saves resources and funds, and provides residents with the clean drinking water they deserve.

For more in-depth information on the benefits and functions of UDF, we have a free download of our whitepaper, Unidirectional Flushing Programs: A Yearly History Lesson Whitepaper. You can also take a look at past T&H projects to help get a better understanding of the process and our capabilities.

To further discuss UDF or schedule your cleaning, reach out to us here.